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Showing 20 results
  • FEATURED
    Viewpoint
    May 20, 2026

    The way enterprises buy and consume technology and IT services is undergoing a structural shift. As AI becomes increasingly embedded across the deal lifecycle, enterprise buyers are reassessing traditional FTE-led commercial models and seeking pricing approaches…
  • Thematic Report
    March 31, 2026

    Over the past decade, finance has streamlined routine work through Enterprise Resource Planning (ERP) standardization, shared services, and robotic process automation, but the most effort-intensive parts of Finance and Accounting (F&A) still revolve around exceptions, context,…
  • Viewpoint
    March 17, 2026

    The enterprise endpoint has long been the weakest link in the realm of digital transformation. While enterprises today are pouring investments into AI, still much of that intelligence stays confined to centralized servers or cloud services,…
  • Viewpoint
    March 11, 2026

    The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often…
  • Tech Launch Perspective
    March 11, 2026

    Enterprises are raising the bar for finance AI investments, expecting not just automation, but accountable outcomes tied to KPIs and measurable payback. As a result, technology providers must demonstrate credible agent-led execution, robust governance, and transparent…
  • Thematic Report
    Jan. 19, 2026

    Sanofi’s business operations transformation offers a clear blueprint for how enterprises can scale global capabilities to meet strategic goals. This Practitioner’s Perspective shares Sanofi’s journey of building and evolving regional hubs – spanning Bogotá, Hyderabad, Budapest,…
  • Viewpoint
    Dec. 18, 2025

    Productivity applications, such as coding assistants, chatbots, and workflow automation, have been driving generative AI’s use cases across enterprises. While these tools help employees work faster, they do not fundamentally transform how people connect, make decisions,…
  • Thematic Report
    Nov. 24, 2025

    The North American P&C insurance Third-party Administration (TPA) market is fundamentally shifting, shaped by rising claims complexities, macroeconomic pressures, and evolving enterprise demands. Once seen primarily as cost-focused partners for low-touch claims, TPAs are now essential…
  • Thematic Report
    Oct. 31, 2025

    Traditionally seen as transactional and compliance-driven, collections are now evolving into a strategic Customer Experience Management (CXM) function that balances debt recovery with Customer Experiences (CXs). As rising delinquency rates, economic uncertainties, and regulatory scrutiny reshape…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    June 24, 2025

    After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption…
  • Blog
    Nov. 26, 2024

    The move into digital operations caused companies to expand their capex and opex budgets to invest in automation, digital technologies, as well as modernization and the move to the cloud during the last 10-15 years. They…
  • LinkedIn Live
    Sep. 25, 2024

    Our expert team specializes in commercial and solutions analytics, such as pricing assurance, to guide organizations around the world to build highly productive deals in the market. Analyst relations (AR) teams can help their sales and…
  • Viewpoint
    Sep. 17, 2024

    The digital Customer Experience Management (CXM) market is growing rapidly, particularly in the Philippines. Digital CXM leverages digital concepts and advanced analytics, automation solutions, Conversational AI (CAI), cloud-based contact centers, omnichannel solutions, and customer experience (CX)…
  • Blog
    May 09, 2024

    As digital CX continues to grow in importance, strategic business outcomes – aimed at establishing a genuine partnership between enterprise and providers based on mutual trust – are set to redefine the measurement of success. Delve…
  • Thematic Report
    May 02, 2024

    This Virtual Roundtable Discussion Summary is available for everyone. If you require more information or have questions, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions…
  • Accelerator
    Oct. 10, 2019

    In our recently completed research into innovation in sourcing and procurement, we identified VSP Global as a Pinnacle Enterprise™ based on its outstanding outcomes and capability maturity. We had a chance to speak with Greg Tennyson,…
  • Viewpoint
    March 22, 2019

    Automation-led business transformation has been the top objective of many enterprises over the past year. Successful automation initiatives have diminished uncertainties and concerns about automation’s potential to deliver tangible business benefits, as most enterprises that have…
  • Viewpoint
    July 07, 2017

    With growing business complexity and a challenging global environment, organizations need a smart and reliable O2C process. Organizations currently face multitude of challenges in their O2C processes, such as incomplete customer data, frequent invoicing disputes, and…
  • Thematic Report
    May 06, 2016

    Executive Summary The next-generation of global business process services is being ushered in by drivers that extend beyond traditional metrics such as cost arbitrage. The primary ask of the buyers is now centered on driving business…

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