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  • Viewpoint
    May 19, 2026

    Enterprises are entering a new phase in digital transformation where the primary challenge is no longer technology access, but coordinating technology with how work actually happens. Application sprawl, disconnected workflows, and expanding AI agent ecosystems are…
  • Thematic Report
    March 31, 2026

    In today’s evolving talent landscape, organizations must consistently track key roles and skill sets across both established and emerging areas to make informed workforce-planning decisions. Elevated demand often reflects intensified competition for talent and potential attrition…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Provider Compendium
    Oct. 31, 2025

    The Digital Adoption Platforms (DAP) Provider Compendium 2025 is a comprehensive resource that objectively analyzes 15 leading DAP technology providers, offering detailed insights into their offerings and capabilities. The compendium combines information extracted from direct interactions…
  • Viewpoint
    Oct. 28, 2025

    AI is transforming business operations, yet its potential often outpaces adoption. Despite rising investments in AI and agentic AI, many organizations struggle to translate these into measurable business outcomes due to limited people readiness. Digital Adoption…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • PEAK Matrix®
    Sep. 22, 2025

    The Digital Adoption Platforms (DAP) market continues to evolve rapidly as enterprises accelerate digital transformation and seek to maximize RoI from their technology investments. AI’s influx is expanding DAPs’ role from driving application adoption to enabling…
  • Thematic Report
    Sep. 12, 2025

    In today’s dynamic talent landscape, organizations must continuously track both in-demand and emerging roles and skills to enable strategic workforce planning. Rising demand often signals heightened competition or increased attrition risk, making it critical to analyze…
  • April 09, 2025

    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of…
  • Viewpoint
    March 19, 2025

    Systems of Execution (SoEs) represent the critical missing layer in enterprise AI adoption, transforming isolated AI experiments into a scalable, autonomous execution framework. Traditional enterprise systems store and display information but do not bridge the gap…
  • State of the Market
    Jan. 10, 2025

    Digital Adoption Platforms (DAPs) have emerged as vital enablers in bridging the gap between complex software landscapes and effective user adoption. Their importance has grown substantially in the current market environment, where AI is reshaping enterprise…
  • Provider Compendium
    Oct. 29, 2024

    The Digital Adoption Platforms (DAP) Provider Compendium 2024 is a comprehensive resource that objectively analyzes 19 leading DAP technology providers, offering detailed insights into their offerings and capabilities. The compendium combines information from interactions with technology…
  • PEAK Matrix®
    Sep. 24, 2024

    Digital Adoption Platforms (DAPs) are pivotal in bridging the gap between sophisticated technology and user adoption, ensuring that users can effectively leverage their digital tools’ full potential. Their importance is magnified by the modern workplace’s challenges.…
  • Viewpoint
    Feb. 26, 2024

    Digital transformation extends beyond merely adopting new technologies or redesigning workflows and processes. It is important to ensure that the workforce is engaged from the outset and equipped with the necessary guidance to facilitate seamless interaction…
  • State of the Market
    Dec. 21, 2023

    Driving software utilization is one of the biggest challenges that organizations face in their digital transformation journeys. With the proliferation of multiple software tools, end users’ problems have compounded. To address these challenges and meet organizational…
  • Provider Compendium
    Oct. 26, 2023

    Digital Adoption Platforms (DAP) Provider Compendium 2023 – Update is a companion to Everest Group’s recently published Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023. The compendium provides comprehensive and fact-based snapshots of 20 DAP providers.…
  • Sep. 11, 2023

    Enterprises are increasingly evolving into digital-first businesses to remain competitive and future-ready. However, realizing value from digital transformation efforts can prove challenging when users lack the necessary training and resources to effectively utilize new technologies. In…
  • Viewpoint
    March 22, 2023

    The ongoing wave of digital transformation has led to the introduction of new platforms and software, creating a complex environment of applications for users that negatively impacts both user experience and productivity. Organizations must consider technology…
  • Viewpoint
    March 07, 2023

    Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees. From a workforce perspective, enterprises must take reactive measures to improve efficiencies, communicate effectively,…
  • State of the Market
    Nov. 30, 2022

    Organizations undergoing digital transformation journeys are increasingly employing Digital Adoption Platforms (DAPs) to improve business processes and gain competitive advantage. DAP solutions enable enterprises to navigate new technologies and provide impeccable customer and employee experiences. This…

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