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Showing 39 results
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Webinar
    Nov. 18, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Webinar Deck
    Oct. 07, 2025

    The Global Capability Center (GCC) market is entering a new phase of growth, with over 300 GCC setups in offshore-nearshore regions in the past year, nearly half of which involve provider partnerships. Enterprises are making GCCs…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • Viewpoint
    Sep. 15, 2025

    Agentic AI, systems that autonomously initiate, execute, and adapt multistep tasks, is rapidly gaining momentum across industries. Unlike earlier AI approaches that relied on narrowly scoped models within fixed workflows, agentic AI blends reasoning, orchestration, and…
  • Webinar Deck
    Aug. 28, 2025

    Persistent economic uncertainty, geopolitical instability, and intensifying regulatory demands are ongoing pressure points for outsourcing leaders, particularly when it comes to supplier strategies. This webinar explored the key 2025 trends shaping how organizations are optimizing outsourcing…
  • Webinar Deck
    Aug. 06, 2025

    The world of consulting and managed services is undergoing a seismic shift driven by macroeconomic uncertainty, reduced discretionary spending, evolving regulatory demands, and the explosive rise of AI. These forces are reshaping how clients prioritize their…
  • Executive Briefs
    July 10, 2025

    As IT procurement becomes vital to enabling agile, cost-effective digital transformation, enterprises are re-evaluating how they source technology. Traditional procurement processes struggle with extended cycles, poor provider governance, and limited alignment to cloud-native spend models. Cloud…
  • Webinar Deck
    June 24, 2025

    After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption…
  • Webinar Deck
    May 01, 2025

    The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to…
  • Webinar Deck
    April 15, 2025

    Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value…
  • Webinar Deck
    Feb. 11, 2025

    Watch Everest Group experts Rohan Pant, Vice President, Ricky Sundrani, Partner, and Richa Tapadia, Practice Director, for an insightful webinar on the evolving landscape of Cloud and Infrastructure Services (CIS) pricing and deal trends for 2025.…
  • Webinar Deck
    Dec. 03, 2024

    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
  • Thematic Report
    Nov. 27, 2024

    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of…
  • Webinar Deck
    Oct. 17, 2024

    Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it…
  • Thematic Report
    Aug. 29, 2024

    In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal. Watch this…
  • Thematic Report
    July 30, 2024

    For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be…
  • Thematic Report
    June 25, 2024

    The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even…
  • Thematic Report
    April 16, 2024

    In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…

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