IT Services in the Age of Agentic: Turning AI promises into Measurable Value 

As IT service delivery evolves from human-led models to AI-enabled and agentic platforms, sourcing leaders must separate marketing claims from measurable outcomes. Service providers are introducing ambitious productivity commitments tied to automation, Gen AI, and agentic AI, but many contracts lack the commercial structures and governance needed to capture that value.  

In this session Everest Group analysts will examine how organizations are validating provider AI claims, embedding accountability for efficiency gains, and redesigning service consumption models around A4: Automation, Gen AI, Agentic AI, and Arbitrage. This session will share pragmatic actions leading organizations are taking to reinvent their IT services partnerships, contracts, and pricing models to drive measurable savings, reduce value leakage, and align provider accountability to enable tangible outcomes.  

Learn:  

• How leading organizations are contracting for 35–50% value realization through A4 levers 
• What sourcing leaders should require from IT service providers to avoid AI-related value leakage 
• How commercial models are evolving toward semi-autonomous delivery pods that blend labor with agentic systems 

This session is designed for sourcing and vendor management leaders seeking fact-based guidance on how to operationalize AI within IT services relationships while maintaining commercial discipline and measurable outcomes. 

Register now