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Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of artificial intelligence and what real transformation will require.
According to Everest Group Partner David Rickard, cost remains the dominant priority in CX decision-making.
You can read the full article at Nearshore Americas