What’s Next for GBS: Provocations to Guide Your 2026 Agenda

GBS 2026: The Convictions Shaping Tomorrow’s Priorities – As rapid AI disruption, evolving operating models, and shifting talent dynamics reshape the global landscape, GBS leaders face urgent questions about where to focus now to stay ahead. This webinar unveils Everest Group’s leading convictions and bold provocations that will define the GBS agenda for 2026.

Join us as we explore how AI-driven operating models, next-generation service experiences, evolving leadership mindsets, and accelerated talent transformation are converging to redefine GBS value creation. We’ll break down the signals that matter most and help you understand how to translate them into clear, actionable priorities for the year ahead.

Whether you are rethinking your operating model, recalibrating talent strategy, or navigating new expectations from the enterprise, this session will equip you with the insight needed to lead with confidence in a fast-shifting environment.

What questions will the webinar answer for the participants?

• What convictions and emerging disruptions will shape the GBS agenda and operating model in 2026?
• How should GBS leaders respond to AI-driven shifts in talent, service experience, leadership mindsets, and value articulation?
• What bold provocations should GBS organizations consider today to position themselves for success?

Who should attend?

• Head of GBS
• GBS Director
• VP, Global Business Services
• Head of Shared Services
• Global Process Owner
• Transformation Leader
• Strategy Head
• Operating Model Lead
• Head of Talent Strategy
• Digital/Automation Leader

Unable to join us live? Register anyway!

All registrants will receive an email, typically within 1-2 business days of the live session, containing the link to session slides and on-demand playback.