When Software Fails Its Users: Rethinking Enablement in the Age of AI

Join Era Singh, Practice Director at Everest Group, to explore why traditional training and even modern digital adoption initiatives are no longer enough and how the market is shifting toward a broader, more holistic approach to user enablement.

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Key points to explore:

• Value gap in digital investments: Why enterprise platforms fail to deliver expected ROI
• User enablement challenge: The real issue is users navigating complex systems alone
• New capability preview: An innovation designed around how expert users actually work

Speakers

Era Singh
Practice Director, Everest Group

Stefano Rizzo
CEO, Newired