Rethinking GBS Operating Models: Sourcing & Talent in an AI World

Across the global services landscape, GBS organizations that once delivered efficiency at scale are now being challenged to prove tangible business impact in an era defined by AI disruption, rising productivity expectations, and shifting sourcing dynamics. Long-standing operating models are under strain as leaders confront the gap between pilot success and organization-wide value realization.

On May 12, Everest Group experts Anish Agarwal, Vice President, Rohitashwa Aggarwal, Partner, Amy Fong, Partner, and Shirley Hung, Partner, will examine how leading organizations are rethinking GBS strategy and sourcing approaches to drive measurable outcomes. The discussion will unpack forward-looking frameworks, real-world case studies, and critical decision points.

What to expect from the session:

• See Everest Group frameworks to design (and redesign) a future-ready sourcing and global services portfolio
• Unpack how organizations are reinventing GBS Target Operating Models
• Understand how leading global organizations are baselining work and worker footprint to redesign talent and workforce strategy
• Discover ways to measure and articulate the GBS value beyond traditional metrics to enterprise outcomes

Who should attend?

• GBS Heads
• GCC heads
• Shared Services leaders
• IT/BP Department Heads
• Global Sourcing Mangers
• CIO
• CTO
• HR leaders