From Inputs to Outcomes: The AI-era Operating Model

09:30 – 12:15

etc. Venues, County Hall, Belvedere Rd, London SE1 7PB

As organizations navigate volatility, regulatory pressure, and rapid AI advancement, the traditional operating model is no longer sufficient.  Everest Group invites you for an insightful session to explore how leaders can redesign their operating models to move from effort-based delivery to measurable outcomes, integrating AI into sourcing, technology, governance, and Global Business Services (GBS).

Through practical case studies and peer discussions, we examine how global services’ operating models, sourcing strategies, contracting models, and risk frameworks must evolve to balance innovation with resilience. Attendees will leave with clear, actionable perspectives on building an outcome-driven, future-ready enterprise in the AI era.

Who should attend:

• Senior executives in Global Business Services functions
• Senior executives responsible for strategy and decision making in relation to sourcing, category management, and vendor management
• Function leaders from Tech, Operations, CX and Risk

Whether you are looking to further optimise specific aspects of your business operations or rethinking your end-to-end operating model to ensure future fitness, this is a session you should attend.

Agenda:

• 8:30 – 9:30 | Optional Networking breakfast
• 9:30 – 9:35 | Welcome Address from Lucy Birch, Chief Marketing Officer
• 9:35 – 10:00 | Keynote Presentation, ‘From Effort to Impact: Designing a Future-ready Operating Model
  • Research-based strategies for balancing decisions in an era of volatility and technological innovation, and the sourcing models, work design and economics needed to thrive in the next 18 months.
• 10:00 – 11:00 | Roundtable 1: ‘How AI is Reshaping Global Services Operating Models’
  • Attendees will discuss how AI is driving a fundamental reimagination of the GBS operating model, rendering certain legacy structures obsolete while increasing the need for adaptability, integrated sourcing strategies, and a more fluid workforce and location model.
  • Leave with research-backed insights and practical approaches on how to evolve sourcing and talent models, as well as handle changing governance.
• 11:00 – 11:10 | Refreshment break
• 11:10 – 12:10 | Roundtable 2: ‘Execution Curve: Best Practices to Scale Agentic, Evolve Value Narrative, and Redesign Sourcing Economics & Contracting’
  • Attendees will explore how organizations can address process, technology, skills and data issues to scale AI and agentic adoption. We will examine how the GBS/GCC value narrative is evolving alongside shifting operating models, and how AI is influencing build vs. buy decisions.
  • Leave with insights on the changing dynamics of supplier performance management, including outcome-based and blended digital and human engagements, evolving pricing models, and critical contractual considerations.
• 12:10 – 12:15 | Closing Keynote: ‘5 Actions Leaders Must Take Now’
  • Get clear direction on the do-and-do-not actions for success in redesigning operating models for measurable outcomes when integrating AI.
• 12:15-13:15 | Optional Networking Lunch
  • Buffet lunch will be provided, we invite you to engage with peers and our Everest Group representatives.

Why Attend?

This event is tailored for senior leaders across Global Business Services, sourcing, strategy, and functional domains who are looking to:

• Stay ahead of disruption by understanding how AI is reshaping operating models, sourcing strategies, and value delivery in an increasingly volatile and regulated environment
• Redesign operating models to move from effort-based delivery to measurable, outcome-driven impact by integrating AI
• Navigate evolving sourcing economics, contracting models, and supplier ecosystems, including build vs. buy decisions, outcome-based pricing, and next-generation vendor governance
• Address critical barriers to scaling AI across process, technology, skills, and data, and accelerate value realization

Join us in London to gain actionable insights and engage with peers to build a resilient, future-ready enterprise in the AI era.

Reserve Your Spot Today!